Georgia & Alabama · Owner-reviewed matching

Preparing a roof repair or active leak request

A useful repair request explains what you can observe without deciding why it happened. Georgia and Alabama homeowners can request one-company matching for an active leak or a repair concern. A&E reviews the request first; availability depends on the property location, project, and current capacity.

Observations are not a diagnosis

A ceiling stain describes an observed condition, not the roof entry point. A missing shingle does not establish the full repair scope. Tell the company what changed, where you see it, and when you first noticed it. Let its inspection determine whether maintenance, a targeted repair, or a larger project is appropriate.

Keep the description safe and specific

• Describe the affected room or exterior area from a safe location.
• Note whether water is entering now, appears during rain, or is only an older mark.
• Keep dated photos if you can take them safely; do not climb onto the roof.
• Mention prior work if known, without guessing at hidden conditions.
• Stay away from downed power lines and damaged buildings. Do not attempt roof patching to complete a request.

• National Weather Service post-storm safety

What should a targeted repair proposal clarify?

Ask what the proposal does not resolve as well as what it covers. Free Roof Score does not prescribe a repair or promise an inspection price.

• The observed issue the company proposes to address.
• The exact area and work included, plus exclusions.
• Materials or components to be used.
• Conditions that cannot be assessed until work begins.
• How any additional work will be described and approved.
• Written warranty terms, payment terms, and the proposed schedule.

• GAF homeowner repair guidance

Prepare your request

Choose Repair or Active leak, then select Georgia or Alabama and enter the property ZIP. Choose the urgency that describes your situation. Contact details come last. Read how your request may be shared with one company and choose separately whether to receive optional text messages. You do not need to diagnose a roof or provide a complete scope to submit. A match and response time are not guaranteed.

Choose a state or another project

• Georgia repair request
• Alabama repair request
• Planning a homeowner-paid replacement
• Optional self-reported Roof Score

Commercial and multifamily repairs

Property teams should use the property intake, where the building and project type can be described. The same owner-first review and one-company limit apply.

• Commercial property requests
• Multifamily and association requests